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Returns and Exchanges

We hope that you love what you ordered from Saphren Sport
But in the event that you don’t, we’ve made it as simple as possible to return items to us and we will do our best to issue you a refund or exchange as soon as possible.

 

  • You can return or exchange any unworn, unwashed or defective merchandise by mail. 
  • Returns made within 30 days of the order shipment date will be refunded to the original form of payment. 
  • Return shipping will be free if the return is postmarked within 10 days of the original shipment date. 
  • We will accept returns postmarked after 10 days for $7.00. 
  • Please return your item in the original packaging and include the preprinted packing list we have supplied with the original shipment.

 

Non – Returnable Items

The following items are not eligible for refund and will be denied:

  • Perfume
  • Intimates, socks, tights, swimwear and body suits
  • Returns received after 30 days of the original shipment date
  • All items marked “Sale
  • Sale items cannot be returned or exchanged
  • Damaged, washed, worn or altered items, including items with deodorant, makeup, smoke and perfume and/or other stains
  • Gift Cards

Return Instructions

  • Please email customerservice@saphrensport.com for a return shipping label. 
  • Fill out the Return and Exchange form.
  • Place in a securely sealed package along with your items
  • Save a copy of your order number
  • Affix the pre-paid, pre addressed shipping label to your package
  • Ensure old shipping labels are removed or obscured
  • Postage is not required
  • Drop your package in a mailbox, give it to your postal carrier, schedule a free pick up, or take it to any authorized USPS facility
  • We will e-mail you once your return is received and processed.

Return Processing

Once we receive your return package please allow 10 days for your return to be processed.  You will receive an email confirmation when your refund has been processed and credited.  Refunds will be credited to the original form of payment.

Depending on your banking institution, it might take a few days to post the funds to your credit card account.  Original shipping charges are non-refundable.

To complete your return we require a receipt of proof of purchase. This information is included in the preprinted label/packing list we have supplied with the original shipment so please use this label for all returns and exchanges.

Exchange Instructions or How do I make an exchange??

We offer free shipping on all exchange orders within the continental United States via standard shipping if the exchange is made within 10 days of the original shipment date. If the exchange is made after 10 days you will be charged $7.00.

We do not accept exchanges after 30 days of the original shipment date.

Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item you want. This will ensure that your item is still in stock. Once we receive your return, we will waive the shipping charges on the new order, and send you a return confirmation email.

How to make an exchange with free standard shipping:

Place a new order for the item you want by sending us an email at customerservice@saphrensport.com

Please include the following information in your e-mail:

Your full name

Return Order #

New Order #

 

  • Please use your prepaid return/exchange label
  • Fill out the Return and Exchange form on your packing list
  • Place in a securely sealed package along with your items
  • Save a copy of your order number
  • Affix the pre-paid, pre addressed shipping label to your package
  • Ensure old shipping labels are removed or obscured
  • Postage is not required
  • Drop your package in a mailbox, give it to your postal carrier, schedule a free pick up, or take it to any authorized USPS facility
  • We will e-mail you once your return is received and processed and advise you the tracking number for your replacement shipment.

The USPS return label will be free if all items:

  • Are postmarked for return or exchange within 10 days of receipt
  • If any items are being returned or exchanged after 10 days of receipt, the return shipping cost of $7.00 will be assessed.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original form of payment.